Customer Service
Find answers to common questions below, or get in touch with us directly.
Frequently Asked Questions
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact us at the email below.
How long does shipping take?
Standard shipping takes 3–5 business days. Express shipping takes 1–2 business days. International orders may take 7–14 business days depending on the destination.
Can I change or cancel my order?
Orders can be changed or cancelled within 1 hour of placing them. After that, the order may already be in processing. Please contact us as soon as possible if you need to make changes.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as other payment methods available at checkout.
Still have questions?
Our support team is available Monday to Friday, 9am – 6pm GMT.